Ticket Information
Please contact the Rutgers Athletics Ticket Office Monday-Friday between the hours of 9 a.m. and 5 p.m. at 866-445-GORU or by email at tickets@scarletknights.com for all ticket related questions or concerns. Phone lines will also be open four hours leading into kick off for each football game day. On game day, fans can visit any Ticket Office at SHI Stadium to trouble shoot their ticket related questions or concerns.
Gate Entrance Information:
- Gate A – Media, Sections 101-104 and 144. Sections 201-206
- Gate B – Visiting Team, Sections 105-110, Sections 207-214
- Gate C – Player Guest, Sections 111-117
- Gate D – Sections 118-128, Sections 217-223
- Gate E – Sections 129-131, Sections 224-230, Provident Bank Club Sections 1-14
- Gates G and H – Recruits, Students, sections 132-142
- Auxiliary Gate 1 – Section 111/112. This gate is located at the NW end of SHI Stadium.
- Auxiliary Gate 2 – Section 119/120. This gate is located at the NE end of SHI Stadium.
MOBILE TICKETING FAQ
WHAT IS CHANGING?
All tickets will be distributed via mobile delivery, including:
- Football tickets and parking
- Men's basketball tickets and parking
- Women's basketball tickets
- Wrestling tickets and parking
- Men's lacrosse tickets
- Volleyball tickets
There will be no physical ticket books or season ticket cards for season ticket holders.
Print at Home (PDF) tickets will no longer be available.
Season ticket holders will have access to My Account 2.0 to manage their tickets beginning with the 2020 football season.
WHY ARE WE SWITCHING TO MOBILE-ONLY TICKETING?
Safety
Mobile ticketing will allow for a safer gate entry with contactless scanning capabilities on iPhone and Android devices. Furthermore, transfer tickets to friends and family through mobile devices, eliminating the physical exchange of tickets.
Flexibility
Real-time changes to event dates and times are reflected immediately on digital tickets. Mobile tickets also allow guests to manage tickets from their mobile phone with My Account 2.0. That includes the seamless transfer, exchange or resell of tickets and parking via the Scarlet Knights App.
Efficiency
The streamlining of the gate entry procedure.
Ease of Use, Peace of Mind
Through My Account 2.0, you always have your tickets on you. You may download, transfer, exchange or resell your tickets at anytime. It also adds a layer of security, guarding against the production of fraudulent and counterfeit tickets.
Fiscal Responsibility
The COVID-19 pandemic has dramatically impacted the global economy, and Rutgers Athletics is not immune. To continue to provide a championship-level environment for our student-athletes the elimination of cost associated with physical ticket production will allow for funds to be utilized in a manner that positively impacts our student-athlete experience.
WHAT IS MY ACCOUNT 2.0?
My Account 2.0 is your online account manager on ScarletKnights.com/tickets. This upgrade will enhance the user experience and provide a more intuitive self-service feature. Season ticket holders will be able to use the Scarlet Knights App and their mobile device to view upcoming events, download tickets to their digital wallet and transfer tickets to multiple recipients via text message.
WHEN WILL MY TICKETS BE AVAILABLE ON MY ACCOUNT?
Tickets will not be viewable on your account until closer to the start of the football season. A formal announcement will be sent to season ticket holders with the exact date and time their tickets will be available online.
HOW DO I ACCESS MY TICKETS?
Simply download the Scarlet Knights App and select the ticket icon in the bottom right corner. Select “Manage Account” and log in. Once logged in, you will find all of your active tickets for the season. From there, you can download tickets to your Apple Wallet or Google Pay or transfer tickets to a friend.
HOW WILL PARKING WORK?
New this season, parking will be mobile-only. Download your parking pass to your Apple Wallet or Google Pay before arriving at your parking lot. The mobile parking pass will appear color-coded based upon your lot. Present the parking pass on your phone at entry and the parking attendant will scan. Please do not screen shot or duplicate any parking passes or tickets, barcodes that show as a duplicate scan will be prohibited from entering into the lot. Also new for this season, parking is now transferable from patron to patron through My Account 2.0.
WHAT IF I LOSE/DELETE MY TICKET DELIVERY EMAIL?
Simply log into the Scarlet Knights App and go to “My Account.” There you will be able to add your tickets and/or parking back to your Apple Wallet or Google Pay.
WHAT IF MY GUEST(S) AND I ARE ARRIVING AT THE VENUE AT DIFFERENT TIMES?
If arriving separately, you can transfer a ticket or parking pass to each member of your party. This will allow you and your guest(s) to arrive at your own convenience. Via My Account 2.0, select the tickets you wish to transfer and enter their cell phone number. They will receive a text message instructing them to accept their tickets. They will need to log into their existing Rutgers account or simply create an account to accept their tickets. Once your guest(s) have accepted the transfer, they will be able to add the tickets to Apple Wallet or Google Pay.
WHAT IF I DON’T HAVE WI-FI CONNECTIVITY ON GAME DAY?
Don’t worry! Before arriving at the game, download your tickets to Apple Wallet or Google Pay. Once the tickets are downloaded, connectivity or Wi-Fi is not required to access your tickets and/or parking. If you did not download your tickets in advance, come see us at the North Gate box office at SHI Stadium for football and men’s lacrosse or the box office at the RAC for basketball and wrestling with a valid form of photo ID for assistance.
CAN I HAVE MULTIPLE TICKETS ON THE SAME MOBILE DEVICE?
Yes. You can view all of your tickets by swiping left or right on your smartphone. We highly encourage that you transfer a ticket and/or parking pass to each member of your party to allow for the easiest entry and access throughout the venue.
WHAT ARE THE DEVICE AND SOFTWARE REQUIREMENTS FOR MOBILE-ONLY ENTRY?
Digital tickets can only be used on devices with the Apple Wallet or Google Pay apps installed. For the best experience on an iPhone, we recommend that you update to the latest version of iOS. Apple Pay is supported on the iOS 8.1 (and higher) on the iPhone 6 or higher. Google Pay is supported on devices using Android 5.0 (and higher). Many popular Android phones support Google Pay, including Samsung Galaxy (S6 Edge or higher), LG (Q8, Q7, G7 ThinQ, V35 ThinQ) and Google Pixel (Pixel 1 or higher).
WHAT IF I DO NOT HAVE A SMARTPHONE, OR MY BATTERY DIES ON GAME DAY?
For issues in advance of game day, please contact your account representative or the ticket sales office (866-445-GORU) and we will assist in troubleshooting the issue. On game days, please visit the ticket office at the North Gate of SHI Stadium for football and men’s lacrosse or the box office at the RAC for basketball and wrestling and present a valid form of photo ID with the name associated on the ticket account and the ticket office can reprint your tickets.
WHO DO I CONTACT IF I STILL NEED ASSISTANCE?
Please contact the Rutgers Athletics Ticket Office Monday-Friday between the hours of 9 a.m. and 5 p.m. at 866-445-GORU or by email at tickets@scarletknights.com. Phone lines will also be open four hours leading into kick off for each football game day.
ARE TICKETS REFUNDABLE?
No, there are no refunds are exchanges on purchased tickets.
